Terms of service

General Terms and Conditions of the www.capucinne.com online shop are drawn up in accordance with the Consumer Protection Act – ZVPot (Official Gazette of the Republic of Slovenia [Uradni list RS], No. 98/2004-UPB2, 126/2007, 86/2009, 78/2011), Electronic Commerce Market Act – ZEPT (Official Gazette of the Republic of Slovenia [Uradni list RS], No. 96/2009-UPB2), Obligations Code – OZ (97/2007-UPB1), and the International E-Commerce Code of Conduct.

The provider undertakes to always provide their clients with the following information:

the corporate identity (name and address of the registered officeof the company, Register Number),
contact information, which allow the consumer a quick and efficient communication (e-mail address, contact number)
essential characteristics of the products or service (including sales service and warranties),
product availability (every product or service offered online should be available in reasonable time),
delivery and performance terms (the method and period for delivery of the items or performance of the service),
all prices must be clearly and unambiguously set and it must be made clear whether the price includes the VAT and shipping costs,
payment and delivery method,
offer validity period,
the withdrawal period and the conditions for withdrawing from the contract, including potential withdrawal charges,
explanation of the appeal process, including the information about the contact person or the customer service.
With the purchase confirmation in the MinimalVS d.o.o. online shop, you agree to the following terms:

you confirm that you have read the terms and conditions, terms of use, and terms and scope of business provided by the online shop owned by MinimalVS d.o.o., and that you understand these and agree to be bound by them;
that you are legally protected by the Consumer Protection Act – ZVPot, namely, the congruent norms determine the high degree of uniformity of the services provided by the online store itself, while at the same time prevent the service provider from arbitrariness and inadequate limitations within the general terms and conditions that would not reflect our personal respect for the client;
that the personal information provided is valid and necessary to ensure the order is correctly fulfilled and later delivered to the desired address;
that you have carefully read all the terms and conditions of purchase and delivery, and expressly agree that the service provider is not liable for consequences of any irregularities and inaccuracies of the information provided that is generally verifiable, and that in accordance with business practices, the client is obliged to duly notify the service provider of them immediately;
that you expressly agree the personal data voluntarily disclosed is required for the service fulfillment and is subjected to the Personal Data Protection Act, and confirm that you are aware of the purpose of collecting this information (only for the purposes of fulfilling the order and providing a service);
the order is considered accepted when it is accepted by the service provider, which simultaneously means the conclusion of the sales contract;
all prices of services listed are valid until cancellation, and will not change after the order has been accepted;
the delivery is properly carried out when the package is signed for by the person at the address indicated as the delivery address;
the client explicitly agrees that the service provider is not responsible for the delivery, insofar as the client immediately sends the complete and properly arranged documentation regarding the order, and in particular the certificate of proper shipment of the parcel. In any event, incurred losses cannot exceed the value of the order, which the client paid to the service provider;
the client explicitly agrees any inbound duties and taxes which their local customs authority deems appropriate are their responsibility and to be paid by them. The aforementioned duties and taxes cannot be the reason for a cancellation;
all personal data necessary for the proper fulfillment of the order will be carefully protected and will not be disclosed to third parties, except in precisely legally defined cases. Depending on the content and duration of each service, we will keep your information exclusively until the expiration of the appeal period regarding the protection of consumer rights, and after that time, only in cases when you give consent for the inclusion of your information in the data collection for our electronic notification system;
employees and outworkers of the online store who, within the limits of their authority and powers, process and use personal data relating to the fulfillment of online store services, which they have obtained based on your explicit consent that also indicates the legal framework for the use of personal data, undertake to respect your privacy absolutely, and we will issue an appropriate notice of any unauthorized or unacceptable interference in your privacy;
General Terms and Conditions are drawn up in accordance with Slovenian legislation and international regulations and directives, so everything that is not specifically regulated in these terms is a binding law for us, interpreted and applied in accordance with the practices that are customary for the service provider headquarters’ location;
In the event of disputes arising in connection with the terms and conditions of sale and operation of the online store, we will assess your appeal objectively and fairly, taking into account the reasons for the appeal, in which case, if we fail to reach an agreement on the appeal, all claims and business documentation regarding the service provided and the resolution of the dispute will be submitted to the Permanent Court of Arbitration at the Chamber of Commerce and Industry of Slovenia, which will determine the type of procedure, inform both parties of the procedure, and decide in accordance with their rules and regulations;
disputes arising from the order of online store services will be judged under Slovenian law, regardless of your residence or place of delivery. The established court jurisdiction, based on the service provider's headquarters location, is enforced if you state, at the time of order placement, that you are opposed to the procedure of out-of-court settlement of the dispute.